Training to help front line staff better understand troubled individuals (those experiencing homelessness, trauma, mental illness, addiction, etc.) and how to best handle problem behaviors.
Your link to join and 8-page interactive workbook will be sent to you immediately.
​​​​Add [email protected] to your contacts to ensure you receive the email.

  • Gain Confidence

    By better understanding patrons experiencing homelessness, mental illness, addiction, trauma, etc. you gain confidence in how to best work with them

  • Less Problematic Behavior

    Learn techniques to build better relationships with patrons and manage problematic behavior from troubled patrons

  • Serve Everyone

    Have an inclusive library where all patrons are served

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