Achieving instant impact in customer experience. Five steps to success

About The Webinar

Rick Kirkham, managing director of customer experience agency Customer Touch Point, brings 15 years of experience together to share his five most important steps to help you achieve instant impact across your customer experience strategy.  
Exploring areas across customer feedback, customer journey design and CX technology, this webinar brings together real-world examples and practical ‘take-away’ tips to help you discover: 

  • The importance of emotion in the customer journey 
  • How to pin-point problem areas, fix them and replicate success 
  • The best fit CX technologies for your business 
  • Techniques to get more value from customer feedback 

We will be holding a Q&A session after the presentation for you to put any questions that you may have to our panel. 

Can't make the live session? The webinar is being recorded, register your details to be sent the replay link shortly after the live session ends. Be sure to invite any colleagues who would also benefit from this presentation. 

Please note: For the best webinar experience, we recommend using Google Chrome to access our platform. Internet Explorer is no longer supported and will not work. 

If you have any further questions regarding this event, please contact:
Chantelle Newton
E: [email protected]
T: +44 (0) 7540 227 288. 

  • Chantelle Newton

    Marketing Manager, UKCCF

  • Rick Kirkham

    Managing Director, Customer Touch Point

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