The New 60-minute CX Makeover

Free Executive Briefing

The New 60-minute CX Makeover
QC2 - The CX Model that Delivers More!

About this EXECUTIVE BRIEFING

Most organisations only consider CX (customer experience), to be the interaction between the company and the customer. And so they leave it to customer services without much thought or interest.
But a customer-first strategy involves far more than this simple perspective. And it needs involvement by every employee.
This explains why customers are still mostly disappointed and why customer centricity hasn’t delivered on its promises for many organisations.

In this briefing you will discover:

Why You're Not Seeing the CX Benefits You Expected
It's not your fault.
You've probably been following the advice of people who have never been in your situation, so how can they know what it takes to solve your problems?!
Why You're Not Seeing the CX Benefits You Expected
It's not your fault.
You've probably been following the advice of people who have never been in your situation, so how can they know what it takes to solve your problems?!
It's not your fault.
You've probably been following the advice of people who have never been in your situation, so how can they know what it takes to solve your problems?!Why You're Not Seeing the CX Benefits You Expected
It takes more than just optimising the company - customer interaction.
To succeed in adopting a customer-first strategy, there are four essential elements to consider and harmonise, so the business runs smoothly.
Why You're Not Seeing the CX Benefits You Expected
It's not your fault! You've probably been following the old model of CX that only considers the customer-company interaction. And that is being pushed by people that have little if any experience in the corporate world!
Learn from someone who has lived through the challenges you are facing - and wants to share what it takes to reap the rewards of the New CX Model.
The Four Essential Elements of Customer Experience
It takes more than just optimising the company - customer interaction.
To succeed in adopting a customer-first strategy, there are four essential elements to consider and harmonise, so the business runs smoothly. You'll find out what they are and how you rate on each of them.
How to Build on Your Strengths and Improve Your Weaknesses
Which of the four elements is your strongest and which needs to be improved. We will even give you the tools and templates to bring rapid changes to your situations.

Denyse Drummond-Dunn

Creator of Quantum Customer Centricity™ (QC2) ... Beyond CX