FREE WEBINAR

Training to help front line staff better understand troubled individuals (those experiencing homelessness, trauma, mental illness, addiction, etc.) and how to best handle problem behaviors.

Your confirmation email and link will be sent to you immediately.
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  • Gain Confidence

    By better understanding patrons experiencing homelessness, mental illness, addiction, trauma, etc. you gain confidence in how to best work with them

  • Less Problematic Behavior

    Learn techniques to build better relationships with patrons and manage problematic behavior from troubled patrons

  • Serve Everyone

    Have an inclusive library where all patrons are served

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