How to manage problematic behavior (compassionately!)
Serving individuals struggling with homelessness, mental illness,
substance abuse, trauma, etc. can be challenging.
Learn the #1 cause of problematic behavior and the simple tools to manage it.
WHAT YOU WILL LEARN
How trauma damages the brain
Why the most common approach is WRONG
There are 4 reasons why the most common approach actually escalates the situation.
Four ways trauma makes de-escalation harder
What you should do in the first 5 seconds
What you should do in the first 5 seconds to
How to switch roles
Somtimes the situation is not improving and a switch is needed. Learn how the "Lead" and "Backup" can switch roles.
Three core tools + how to test compliance
PLUS: Interactive workbook + infographic
Training for those who serve the most vulnerable.
Ryan Dowd is the former executive director of Hesed House, a large low-barrier homeless shelter outside Chicago.
Based on 20+ years of experience and tons of scientific research, Ryan now teaches organizations around the world how to de-escalate situations with vulnerable individuals. Since 2016, his trainings have been used by thousands of nonprofits, libraries, local government, businesses, etc. He is currently building a training series for McDonald’s on de-escalating conflict with individuals experiencing homelessness.
Find out more at http://www.homelesstraining.com