The secrets of successful contracting and ensuring client engagement


The secrets of successful contracting and ensuring client engagement


Working with problem behaviours can involve very high stakes. Where failure to create the right action plan that works for the client can end in disengagement, their seeking another behaviour consultant or even seeking to euthanise their companion, it's vital we understand the best processes to ensure engagement. 

By the end of the session, you'll understand

  • The difference between the doctor-patient model, the expert model and the client-centred model
  • The strengths and drawbacks of each model
  • Where to start with client contracting
  • How to take a client-centred approach
  • Common reasons why clients may disengage
  • How to overcome biases and tensions 
  • How to play the role of a critical friend and support your clients to successful resolution.

  • International Canine Behaviourists

    Webinar Host

  • Emma-Jane Lee

    Webinar Host

  • Susanne Stramm

    Webinar Host

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