Adele Gutman, one of the Top 25 Most Extraordinary Minds of "Hospitality Sales and Marketing Association International" meets Charlene Troccaz from one of the Leaders in Hotel CRM & Marketing Software

Together they will explain to you how 4 Hotels Became and Stayed Number one on Tripadvisor and how to achieve this goal for your hotel!


#1 Hotel in the World on Tripadvisor 2017! 
As VP of the Library Hotel Collection, Adele’s team earned: 

 - #1 Highest Guest Satisfaction Rating in the World of luxury hotel brands! 
 - #1 Hotel in the World on Tripadvisor 2017! 
 - #1, #2, #3, #4 -Hotels in NYC!  All four top spots in NYC on Tripadvisor and they stayed on top for over a decade!


E-reputation expert since 2010
Passionate about the tourism sector, Charlene worked 10 years in the industry & held the position of Hotel Manager for a year before joining the Hotel CRM "Experience" in 2020 as Chief Sales Officer. Today, she is helping nearly 1000 hoteliers in their quest for a perfect guest experience and a top ranked e-reputation.