CoQ vs CoPQ: Cost of Quality vs Cost of Poor Quality
Cost of Quality (CoQ) encompasses expenses to achieve product/service quality, including prevention, appraisal, and failure costs. Cost of Poor Quality (CoPQ) refers to expenses incurred due to poor quality, such as rework, scrap, customer complaints, and warranty claims. CoQ aims to reduce CoPQ by investing in quality management practices upfront.
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Dr. Lean Murali
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Cost of Quality (CoQ) encompasses expenses to achieve product/service quality, including prevention, appraisal, and failure costs. Cost of Poor Quality (CoPQ) refers to expenses incurred due to poor quality, such as rework, scrap, customer complaints, and warranty claims. CoQ aims to reduce CoPQ by investing in quality management practices upfront.