Expectations are all around us!

Expectations exist at the individual, process, organizational, and societal levels.  If they are not clear and aligned, problems usually emerge.

The Six Boxes Model applies at all levels.

Box 1 (Expectations & Feedback), as well as other behavior influences, must be aligned and coordinated at all levels in any performance system to optimize ROI and prevent performance problems.

We can clarify and align expectations.

We'll explore sources of expectations, explicit and hidden, and how leaders, managers and performance professionals can clarify and align expectations to support and improve the performance of people.