LIVE WEBINAR
Complaint and incident management for Verified providers.
COMPLAINTS:
- How to ensure you meet the requirements of the National Disability Insurance Scheme (Complaints) Rules 2018.
- How to create appropriate polices and procedures.
- Supporting documents.
- Informing participants
INCIDENTS:
- How to ensure you meet the requirements of the National Disability Insurance Scheme (Incident Management and Reportable Incident) Rules 2018.
- Reportable incidents and how to manage them.
- How to create appropriate polices and procedures.
- Supporting documents.
- Informing participants
- Informing the relevant agencies
Emma Holloway - Presenter
NDIS - Lead Auditor and Consultant
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