FREE WEBCAST SERIES

Loyalty Summit presents “Loyalty Leader Insights”

Loyalty Summit Presents The Webcast Series:
​​​​​​​“Loyalty Leader Insights” ​​​​​​​


Loyalty Summit brings together high-powered industry executives and influential loyalty leaders from around the globe to network and discuss ideas, strategies, solutions and opportunities.
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  • REGISTER TODAY FOR THE NEXT WEBCAST
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  • Watch the Replay
    “Rewarding your Highest-Spending Customers vs Incremental Revenue - Segmentation Best Practice”

    • Host: David Feldman, Loyalty Summit Chair
    • Alan Lias, Former VP Loyalty - Virgin Atlantic
    • Len Llaguno, Founder & Managing Partner, KYROS Insights

  • Watch the Replay
    "The Loyalty Impact of US Airlines Ditching Change Fees, and American's overhaul of Basic Economy"

    • Host: David Feldman, Loyalty Summit Chair
    • Gary Leff, Author of View from the Wing
    • Seth Miller, Editor-in-Chief, PaxEx.Aero
    • Jay Sorensen, President, IdeaWorksCompany
    • Dinaz Zaq, Director, Revenue Pricing Consultants

  • Watch the Replay
    "TRANSFORMING LOYALTY - How Air Canada developed the New Aeroplan Program”​​​​​​​

    • Host: David Feldman, Loyalty Summit Chair
    • Mark Nasr, Vice-President Loyalty & CRM - Air Canada
    • Scott O’Leary, Managing Director, Loyalty Planning/Development - Air Canada
    • Derek Whitworth, Senior Director, Loyalty Products - Air Canada

  • Watch the Replay
    ​​​​​"Restoring Travel Confidence: What Role does Loyalty Play?"

    • Host: David Feldman, Loyalty Summit Chair
    • Gary Leff, Author of View from the Wing
    • Bob Behrens, Vice President - Loyalty, CRM, Market Research, Insights & Analytics at PetSmart

  • Watch the Replay
    "Can Airlines have too many elite members?"

    • Host: David Feldman, Loyalty Summit Chair
    • Stuart Dinnis, Executive Director - Loyalty Data Co
    • Tommy Langhauser, Senior Manager, Loyalty & Co-Brand - Frontier Airlines

  • Watch the Replay
    ​​​​​​​Tuesday June 23rd 2020
    “LOYALTY PROMOTIONS: Making sure they’re relevant for 2020”

    • Host: David Feldman, Loyalty Summit Chair
    • Gilbert Ott, Creator of GodSaveThePoints.com
    • Rob Burgess, Editor, Head for Points, the UK's biggest frequent flyer and business travel website 

  • Watch the Replay
    ​​​​​​​Tuesday June 16th 2020
    "LOYALTY LEADER INSIGHTS: Air Canada Aeroplan”​​​​​​​

    • Host: David Feldman, Loyalty Summit Chair
    • Mark Nasr, Vice-President Loyalty & CRM - Air Canada

  • Watch the Replay
    ​​​​​​​Tuesday June 9th 2020
    "LOYALTY INSIDER BUZZ:
    ​​​​​​​What Airlines are Doing with Loyalty Right Now"​​​​​​​​​​​​​​

    • Host: David Feldman, Loyalty Summit Chair
    • Mark Ross-Smith, CEO - Loyalty Data Co, Editor at Travel Data Daily
    • Brian Sumers, Senior Aviation Business Editor - Skift

  • Watch the Replay​​​​​​​​​​​​​​
    ​​​​​​​Tuesday June 2nd 2020​​​​​​​
    ​​​​​​​"Driving Brand Affinity in the Travel Recovery"

    • Host: David Feldman, Loyalty Summit Chair
    • Len Covello , Chief Technology Officer - Engage People
    • Seth Miller , Editor-in-Chief - PaxEx.Aero

  • Watch the Replay​​​​​​​​​​​​​​
    ​​​​​​​Tuesday 26th of May 2020​​​​​​​
    "What can airlines do with loyalty data?​​​​​​​”

    • Host: Mark Ross-Smith, CEO - Loyalty Data Co, Editor at Travel Data Daily
    • Christian Hylander, Vice President, Data & Services, Travel Industries - Mastercard
    • Dianne Robillos, Manager, Consumer Research & Insights – Qatar Airways

  • Watch the Replay​​​​​​​
    ​​​​​​​Tuesday 19th of May 2020​​​​​​​
    "Are Status Levels and Partnership Deals Broken? What can Program Managers Do?”

    • Host: David Feldman, Loyalty Summit Chair
    • Alan Lias, Former VP Loyalty - Virgin Atlantic
    • Jason Adessky, Principal - JAC Advisory, Former Head of Strategy - Cathay Pacific Asia Miles

  • Watch the Replay​​​​​​​
    ​​​​​​​    Tuesday 12th of May 2020
    ​​​​​​​Managing Loyalty Across Industries - Why Travel Loyalty is Different​​​​​​​

    • Host: Iain Pringle, Loyalty & Partnership Expert, Former Head of Strategy - Avios
    • Rob MacLean, Director, CEO and Founder - Points International
    • Adam Posner, CEO - The Point of Loyalty & Author of For Love or Money research

  • Watch the Replay​​​​​​​
    ​​​​​​​    Tuesday 5th of May 2020
    ​​​​​​​"Reinventing Loyalty Programs"
    A Fireside Chat With:

    • David Canty, Partner, New World Loyalty & Former VP Global Loyalty, IHG
    • Phil Gunter, Founder & Partner - New World Loyalty

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  • Watch the Replay​​​​​​​
    Tuesday 28th of April 2020
    ​​​​​​​"Balancing Member Value vs Program Profits"

    • Hubert Frach - Former VP of Marketing, Lufthansa and Divisional SVP Commercial Operations, Emirates
    • Nik Laming- Former head of loyalty Cebu Pacific Air and SVP Aimia Asia Pacific

  • Watch the Replay​​​​​​​
    ​​​​​​​Tuesday 21st of April 2020
    ​​​​​​​"Managing Loyalty Redemptions, Engagement & Liability”

    • Len Llaguno - Founder & Managing Partner, KYROS Insights
    • Jonathan Silver - CEO at Engage
    • James Curry - Head of Product Design, Loyalty at Emirates

  • Watch the Replay
    Tuesday 14th of April 2020
    ​​​​​​​"The Role of Loyalty in Coronavirus Recovery” 

    • Simon Scholte - Program Director, Flying Blue, Air France KLM
    • Joe DeNardi - Managing Director, Stifel

  • Watch the Replay
    Tuesday 7th of April 2020 
    "The Importance of Loyalty in a Time of Crisis” 

    • Dave Canty, Partner, New World Loyalty & Former VP Global Loyalty, IHG 
    • Mark Ross-Smith, Airline Loyalty & Data Expert, Former Head of Loyalty, Malaysia Airlines

  • More Webcasts To Come!
    ​​​​​​​Follow us on LinkedIn for updates about future events.

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  • David Feldman

    Loyalty Summit Chair

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