WEBINAR
Preparing staff for audit
We will cover:
What staff need to know before audit
1. The basics of the Practice standards
2. Division 1: Rights and responsibilities
3. Division 2: Governance and operational management
4. Division 3: Provision of supports
5. Division 4: Support Provision Environment
6. Your main policies and procedures
7. Risk management
8. Complaints
9. Reportable incidents
10. Clients right to have an advocate
11. Types of questions staff might be asked
12. Presenting evidence and answering auditors questions
Presenter: Crystal Klatt
Crystal is a Registered Nurse who has worked in the healthcare sector for the past 20 years. She has experience in many roles including disability, education, auditing and compliance. Through PROVIDERplus she is able to assist clients with the registration and audit process to help reduce restrictions and open up more services to people living with disabilities and support their service providers.
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