FREE WEBINAR
Get Out of the Training Box! From Training to Performance Improvement
Training professionals and departments who want to expand the scope of their work to include Performance Consulting face two critical challenges.
First, they must acquire the skills needed to conduct performance analyses and offer recommendations that include the full range of factors that influence performance, both training and non-training elements. A common mistake here is adopt "training on steroids," in which the scope of analysis and improvement recommendations remain tightly within the "training box," but involving communication with more business-oriented terminology and discussion about return-on-investment for training interventions. The latter is not truly performance consulting, but simply business-savvy training and development. And the ROI for this approach is unlikely to be significant compared to what's possible with "real" performance consulting.
Second, and an even greater challenge for those who have been treated as "training order takers" by their clients and stakeholders, is to engage stakeholders in collaboration and partnership to change conditions other than training to ensure and sustain performance improvement. This is essential in the path toward performance consulting, can require a change management effort in some organizations over a significant period of toime, and often meets resistance. But it's where organizations can achieve much higher ROI for their investments in people, and drive continuous performance improvement.
This session explores these issues, offering a Performance Thinking® perspective and suggesting strategies and tactics that you can apply in your own work.
Dr. Carl Binder
CEO, The Performance Thinking Network
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