[WEBINAR] 2 Million Unique Guest Profiles Analyzed for your Hotel
This research, based on nearly 2 million unique guest profiles, shows exclusive data that will completely revolutionize your current strategic vision.You’re about to discover our best Tips on promoting the right offers to each segment, adapting specific rates, choosing the best upsell strategy, and growing a defined target successfully.
If one thing is sure, it is that we live in an era of hyper-personalization. Guests more than ever expect to receive services that meet their needs and expectations.
But how can you offer the top services according to each major client segment of independent hotels, if you didn’t analyze these segments first? How do you prioritize your investments in time and money and make the right decisions for your guests?
In this exclusive Webinar, our guest Shep Hyken shares with us 9 powerful analyzes - following 9 main personas we've identified - that you can immediately implement to create greater guest loyalty and improve guest experience.
Join this exclusive event and gain a better understanding of how you can target your guests in the best way to increase revenue ultimately.
Shep Hyken is a customer service & experience expert, and a New York Times and Wall Street Journal bestselling author. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution and I’ll Be Back.
Charlene worked ten years in the industry & held the position of Hotel Manager for a year before joining the Hotel CRM Experience in 2020 as Sales & CRM Specialist for Key Accounts. Today, she is helping nearly 1000 hoteliers in their quest for a perfect guest experience and a top-ranked e-reputation.