Training to help front line staff better understand troubled individuals (those experiencing homelessness, trauma, mental illness, addiction, etc.) and how to best handle problem behaviors.

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  • Gain confidence

    By better understanding patrons experiencing homelessness, mental illness, addiction, trauma you gain confidence in how to best work with them

  • Less problematic behavior

    Learn techniques to build better relationships with patrons and manage problematic behavior from troubled patrons

  • Serve everyone

    Have an inclusive library where all patrons are served 

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