The Librarian's Guide to Homelessness (Replay)

  • Ryan Dowd

    Homeless Training Institute

  • Gain confidence

    By better understanding patrons experiencing homelessness, mental illness, addiction, trauma you gain confidence in how to best work with them

  • Less problematic behavior

    Learn techiques to build better relationships with patrons and manage problematic behavior from troubled patrons

  • Serve everyone

    Have an inclusive library where all patrons are served 

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