Social Lift's Live Event Series
Round-the-Clock Revenue: Revolutionizing Sales with 24/7 Contact Centers
Join us for an enlightening session at the Sales Innovation Summit, where Matt Pierce, a trailblazing Business Development Executive at Moneypenny - VoiceNation, will share his invaluable insights on establishing a 24/7 sales contact center partnership that transforms business operations and elevates customer service standards. In an engaging interview led by Steven Tedjamulia, Chief Editor of Social Lift, Matt will unfold the journey of setting up an around-the-clock sales call center, highlighting the challenges, strategies, and triumphs along the way. This session is tailored for sales leaders, entrepreneurs, and anyone keen on leveraging continuous customer engagement for unmatched business growth.
Blueprint for Success
Understanding the foundational steps to setting up a 24/7 sales call center, from conceptualization to execution.
Technology at the Forefront
Exploring the essential tech stack and tools that empower seamless operations and exceptional customer interactions.
Overcoming Challenges
Navigating the hurdles of round-the-clock operations, including staffing, training, and maintaining service quality.
Strategic Sales and Customer Service Integration
How integrating sales and customer service functions can create a cohesive experience and drive revenue.
Metrics That Matter
Identifying and tracking key performance indicators (KPIs) for continuous improvement and growth.
Real-Life Impact
Sharing tangible outcomes and success stories from Moneypenny - VoiceNation's journey in revolutionizing customer engagement.
Future Trends
Predicting the evolution of sales call centers and how businesses can stay ahead in a competitive landscape.
Steven Tedjamulia
Chief Editor, Social Lift
Matt Pierce
Business Development Moneypenny - VoiceNation