Free Webinar
8x8 University: Elevate Customer Engagement with Proactive Outreach
About The Webinar
Join us to discover how 8x8 Proactive Outreach can transform your organization’s approach to customer engagement.
8x8 Proactive Outreach is an outbound messaging campaign tool that empowers users to deliver timely notifications and messages to external contacts and customers, and invites customers to seamlessly begin contact center interactions.
In this webinar, we will explore...
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How a user can compose notification messages with the SMS multichannel sender. It’s as simple as choosing your SMS channel, managing your recipient list, and crafting your message!
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How the Interact solution will allow your customers / contacts to reply to your messaging campaigns, and enable them to continue the conversation with a chatbot or Contact Center agent.
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How to send out time-sensitive messages using the Alert solution! We will show users how to leverage the message Templates and response Automation features to keep customers / contacts in the loop with scheduled messages.
Dylan Moan
Presenter