Implementing this approach creates measurable efficiency across business functions. Automation minimizes manual errors, freeing teams to focus on higher-value work. Real-time insights drive faster and better-informed decisions, while adaptive systems anticipate operational needs. Together, these outcomes produce a more responsive, data-driven organization capable of sustaining growth and competitiveness under shifting market conditions. She’ll walk through how to identify high-impact entry points, use off-the-shelf tools for automation and CRM optimization, and align AI workflows with existing business operations. Attendees will walk away with a clear playbook for building AI systems that drive efficiency, strengthen people-centered operations, and deliver measurable outcomes.
What You'll Learn
Start Small, Win Big
Learn how organizations of any size can implement AI without massive budgets or data teams.
Use What You Have
Discover how to leverage existing tools like CRMs, spreadsheets, and automation platforms to build AI-driven efficiency.
Align People and Process
See how to integrate AI into current operations to improve workflows, support staff, and deliver measurable results.
About Una Stevenson
Una Stevenson is the Chief Operating Officer at Pinno Marketing & Business Development and a strategic consultant specializing in operational excellence and AI implementation. With nearly two decades of cross-sector experience, she has led transformation initiatives in healthcare, environmental services, and small business operations—helping teams adopt automation, CRM optimizations, and AI dashboards that drive real results. Known for bridging the gap between vision and execution, Una partners with organizations to design people-centered AI solutions that scale. She is a frequent speaker and advisor on operations strategy, and brings a unique lens to AI deployment through the combined power of systems thinking, leadership, and execution.
